Tuesday, September 27th, 2011
Over the past month, I have watched Netflix executives show they have forgotten the very simple rule of satisfying their customers: don’t make them mad.
Previously, it was the decision to axe the unlimited instant streaming/1 DVD rental plan in favor of separate plans that, when combined, increase the prices by 60 percent.
Today, however, it is Qwikster that has sent the Internet aflame with fresh hate, derogatory comments and outbursts of whining, the likes of which have not been witnessed since the cancelation of Joss Whedon’s Firefly.